MortgageWhy Rulebook

Find the rule, evidence, and exceptions for a servicing question

Select a mortgage or escrow issue to see a structured plain-English summary, the evidence needed, important exceptions, and the official CFPB regulation.

Page updated August 14, 2026 · Educational information

Structured, not speculative: this first rulebook covers selected federal rules. It does not yet contain every loan-program requirement or state-law variation.

Rule navigator

Choose the exact servicing question

Information needed before a case-specific conclusion

  • payment status
  • loan type
  • property state

12 C.F.R. § 1024.17(i)

A servicer generally conducts an annual analysis and sends a statement within 30 calendar days after the computation year. The statement includes the past-year history, next-year projection, balances, deposits, disbursements, and outcome treatment.

Evidence to gather

  • Computation-year end
  • Statement date
  • All pages of annual statement

Important exceptions

  • The annual-statement requirement has exceptions when the borrower is more than 30 days overdue, foreclosure has begun, or the borrower is in bankruptcy.
Open the official source Official source checked 2026-08-13
This navigator summarizes selected official federal sources. It is educational, not legal advice, and it does not yet contain every federal loan-program rule or state rule. It will not make a definitive conclusion when important facts are missing.

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